Shipping policy

For all delivery outside the City of Calgary, please contact us and we would be pleased to provide a custom shipping quote.

 

Delivery within Calgary City Limits

For delivery within Calgary City limits, once your order is placed, our Customer Service team will reach out within 2 business days to discuss your shipping and delivery expectations.

This delivery includes the placement of the piece in your home. Our team thoroughly inspects every product before it leaves our warehouse however it is important that you (or the person you’ve deemed responsible as your designate) take the time to inspect the merchandise to make sure that there are no damages or manufacturer’s defects before the delivery team leaves your home. Upon pick-up or delivery, you will be asked to sign as acceptance of your merchandise and affirm that it is free of damage and manufacturer’s defects. If you should notice any damages or manufacturer’s defects upon delivery of your furniture, you must note it on the delivery form or call us at 403.246.6240 while our delivery team is in your home, so that we can properly assess the nature of the issue and deal with it accordingly. Failure to provide immediate notification of damages or manufacturer’s defects may impede your ability to submit a claim for resolution.

 

White Glove Delivery & Installation

With your selections in, we arrange the balance payment and set up seamless delivery via our white glove service. Our team expertly places your furniture and clears packaging, leaving you to relax and enjoy your custom-transformed, freshly curated space.